About Us

Practical Care, Clearly Presented

For a clear shopping experience, The Ordinary serves customers in the United States with skincare products, including facial cleansers, targeted facial serums and solutions, hydrating and moisturizing care, exfoliating care, eye-area care, and facial oils. We organize the catalog around real routines and clearly stated product uses so shoppers can choose with confidence.

Responsible Product Use

As part of our customer-care standard, customers should review the applicable product page and packaging for the ingredient list, directions, compatibility guidance, cautions, and other safety notices.

What Customers Can Expect

To keep product guidance practical, the current product listing is the source for item-specific specifications, compatibility, care, and safety guidance. We pair that information with Free standard shipping on every U.S. order, tracking after shipment, defined delivery windows, and accessible post-purchase support.

Merchant and Customer Care Information

For an informed store experience, Store name: The Ordinary

To connect products with their stated uses, Contact email: Support@Theorrsdiny.shop

Within our product-information standard, Phone: (907) 611-6328

For customer reference, Physical and return address: 39 Fairmount St, Nashua, NH 03064, US

For customers exploring the catalog, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Denver).