Terms of Service

Applicable Law and Revisions

To explain the service standard, Applicable U.S. federal law and the law associated with the merchant location below govern, without displacing nonwaivable consumer rights. A revised version may be published when needed.

Agreement and Permitted Use

For responsible use of the storefront, these Terms of Service apply to store access, accounts, communications, and purchases. Use the service lawfully, keep account credentials secure, and provide current, accurate checkout and delivery information.

Content, Conduct, and Legal Limits

For a valid customer transaction, Applicable intellectual-property law protects store content. Malicious interference, unlawful scraping, impersonation, security circumvention, and rights violations are not permitted. Under applicable law, to the fullest lawful extent, services are provided as available and liability may be limited, but mandatory consumer protections remain intact.

Catalog, Availability, and Orders

For post-purchase support, we present product images, descriptions, availability, and specifications in good faith. We may correct an error, reasonably limit quantity, reject suspected fraud, or cancel an order, returning any amount properly due.

Delivery and Post-Purchase Rights

For lawful store use, we serve U.S. addresses, include free standard shipping on all U.S. orders, prepare an order in 1–2 business days, and estimate 4–6 business days for transit, with tracking after dispatch. A cancellation before shipment may be requested. To keep order information accurate, after dispatch, the 30-day no-reason return and exchange process applies with merchant-paid return shipping; an approved credit generally posts in a 5–10 business day period after issuance.

USD Payment and Legal Taxes

To keep these obligations clear, Prices and payment processing use USD. Card details appear in the Payment Policy. Under these Terms, Taxes are collected as required by applicable law rather than under a blanket tax-free promise.

Merchant and Customer Care Information

For customer reference, Store name: The Ordinary

As a condition of purchase, Contact email: Support@Theorrsdiny.shop

Within the ordering process, Phone: (907) 611-6328

Under these Terms, Physical and return address: 39 Fairmount St, Nashua, NH 03064, US

For lawful store use, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Denver).