FAQ

For a concise answer, the answers below provide a quick guide; the linked full policies supply the governing detail.

May I stop an order before dispatch?

Within the store policy framework, a cancellation may be requested before shipment. Once shipped, the Refund Policy governs.

What return option is available after arrival?

For a clearer overview, eligible merchandise has a 30-day no-reason return and exchange period beginning on delivery.

How can I follow the parcel?

When more detail is useful, a tracking number is sent after each order is dispatched.

What does this catalog focus on?

For customer reference, the live selection covers skincare products, including facial cleansers, targeted facial serums and solutions, hydrating and moisturizing care, exfoliating care, eye-area care, and facial oils; the product listing controls item-specific use, care, and safety details.

How are taxes handled?

To clarify the customer-care standard, Taxes are collected as required by applicable law.

Which currency and cards are supported?

As a general rule, checkout uses USD and supports eligible Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover cards, subject to issuer authorization.

Are any discretionary returns excluded?

In this summary, Custom-made goods, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive products are excluded, without limiting remedies for quality problems.

Is delivery available outside the U.S.?

Under the applicable policy, No. We deliver only within the United States, and free standard shipping is included for every accepted U.S. order.

Is the return label my expense?

For policy guidance, No. The merchant pays return shipping for no-reason requests and for damaged, defective, wrong, or incomplete shipments through a prepaid label.

How quickly is an approved credit posted?

For immediate reference, we issue it to the original payment method; allow 5–10 business days after issuance for posting.

What is the expected delivery schedule?

In practical terms, Order preparation takes 1–2 business days, followed by an estimated 4–6 business days in standard carrier transit.

Merchant and Customer Care Information

For customer reference, Store name: The Ordinary

In practical terms, Contact email: Support@Theorrsdiny.shop

As a general rule, Phone: (907) 611-6328

For a clearer overview, Physical and return address: 39 Fairmount St, Nashua, NH 03064, US

When more detail is useful, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Denver).