Shipping Policy

Shipment Visibility

As part of our U.S. delivery service, we send a tracking number after dispatch for every order. The carrier may need a short period before the first tracking event appears.

Address, Cancellation, and Tax

For order and tracking support, Please submit a complete U.S. address and promptly report delivery damage, an incorrect parcel, or missing contents. An order can be cancelled before shipment; afterward, the Refund Policy controls returns. Under this Shipping Policy, Taxes are collected as required by applicable law.

U.S.-Only Delivery

Within our shipping process, service is available only to valid addresses in the United States. Every U.S. order receives Free standard shipping, regardless of its purchase total.

From Order Review to Carrier Transit

Under the stated fulfillment timeline, our team prepares an accepted order in 1–2 business days, excluding weekends and U.S. public holidays. Standard carrier movement is then estimated at 4–6 business days; severe weather, peak demand, and address exceptions can affect a carrier’s estimate.

Merchant and Customer Care Information

For U.S. order fulfillment, Store name: The Ordinary

To clarify the delivery standard, Contact email: Support@Theorrsdiny.shop

For customer reference, Phone: (907) 611-6328

To keep delivery expectations clear, Physical and return address: 39 Fairmount St, Nashua, NH 03064, US

For consistent shipment handling, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Denver).