Contact Us

Hours and Order Changes

Within our customer-care process, Assistance is available Monday to Friday, 9:00 AM–5:00 PM in local time for this store. Messages outside that window are reviewed in the next service period. As part of our support standard, Ask for cancellation before shipment; when dispatch has occurred, please use the Refund Policy.

Customer-Care Desk

To protect account information, Reach us for checkout assistance, product information, tracking, delivery concerns, returns, exchanges, payments, or a privacy-rights request. Include an order number when the question is order-specific, but do not include complete card credentials.

Merchant and Customer Care Information

To keep communications accurate, Store name: The Ordinary

For customer reference, Contact email: Support@Theorrsdiny.shop

Under the applicable store policy, Phone: (907) 611-6328

To support a timely response, Physical and return address: 39 Fairmount St, Nashua, NH 03064, US

Within our stated service hours, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Denver).